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Service Support

After-Sales Service Hotline

+49 (0) 7141 8535 0
+86-755 2321 5462

Technical Support Email

services@hl-components.com

Service Hours (Germany Time)

Weekdays 9:00-18:00 (excluding holidays).

Service Policy

Service Commitment

Warranty Period: From the date of product delivery. we provide acorresponding free warranty seryice for each product (excluding damagecaused by improper handling).

Service Response: Upon receiving a customer's after-sales request, we willprovide a clear response within 4 hours (via phone, email, or online support).

Repair/Replacement: For quality issues arising during the warranty period. weoffer free repair or replacement services (subiect to inspection confirmation).

Aftersales Flow

Aftersales Demand Intake

Technical Services via Phone / Email

Problem Inspection & Solution Confirmation

Depot Repair by Manufacturer

On-site Repair

Depot Repair Flow

Cancel Signing for Receipt

Performance Test

Fault Analysis

Inform Customer of Cost

Customer Confirm

Free Repair

Equipment Repair

Equipment Test

Warehousing and Shipping